Terms of use

General terms of use

The website www.fagottobooks.gr is provided, as is, by the company «NIKOS THERMOS & Co IKE» with the distinguishing title FAGOTTOBOOKS CO, based in Athens, Greece at 15 Valtetsiou Street (henceforth Fagottobooks Co.) VAT No. 800703555, under the terms and conditions set forth in this notification. Every user accessing and transacting or making use of the services of our electronic shop is considered to have agreed and unreservedly accepted the terms herein. Should he or she not agree wit the terms they must abstain from use of the electronic shop and any transaction with them. Fagottobooks Co. maintains the right to alter the terms of use at any time.

Copyright and Industrial Design property

The contents and information provided by the website, including its indicative deign, distinguishing characteristics, logotypes, graphics, texts, documents, photographs, data bases, and in general all distinguishing elements and copyright of the website constitute Fagottobooks Co.’s copyright and industrial design property, protected by the relative provisions of Greek and EU legislation as well as international contracts. Exceptionally, the books, magazines and the rest of the products on offer for sale remain under copyright of their publishers, individual and/or legal representatives registered as the proprietors of the related rights. Any copy, transfer or creation of business based on the content or misleading the public as to the real provider of the electronic shop is prohibited. Reproduction, diffusion, propagation, broadcasting of the material, or any other use of the content in any other fashion or means for commercial or other purpose is permitted only following a previous written agreement by Fagottobooks Co. or any other proprietor of the copyright.

Fagottobooks Co. controls but is not responsible for an eventual price rise of their products on the part of their publishers-suppliers Their data base is updated on a daily basis in order better to keep their users informed, without bearing responsibility for titles missing from the publishers’-suppliers’ stocks nor for exhausted products. They also keep reservations and are not responsible for eventual technical errors or misprints made unwittingly or by oversight or are due to force majeure, which they are willing to rectify if they come to their notice. Fagottobooks Co. maintains the right to interrupt, postpone, modify or alter the services and information offered at the website in question here, at any time and without forewarning.

Fagottobooks Co. invites their publishers/suppliers to keep an eye on the data of their products as stand in this website and to inform the Company immediately, according to the provision of Law no.2557/97 in regard to any reissue or adjustment of the sales price of their products.

Responsibility of the Company

Fagottobooks Co. is entirely in alignment with the provisions of the Civil Code in regard to sales, as well as of Law no.2251/1994 for the Protection of the Consumer as it has been modified and is in force.

In the framework of Fagottobooks Co.’s transactions from the electronic shop, the user is informed on the basis of the data regarding availability or not of the products and can in no circumstance t guarantee their availability. They undertake in every case timely to inform the user of the non-availability, and therefore bear no further responsibility. Any payments eventually having been made for non-available or exhausted products will be reimbursed to the user with no unjustified delay in the same manner as the user selected to pay for his or her purchase.

Fagottobooks Co. bears no responsibility for any eventual damage caused to the user from having accessed and employed the contents and information offered nor services rendered by the website. Fagottobooks Co. takes the necessary protective measures for the serviceable functioning of the website in question, however does not guarantee that the contents, web pages and technical facilitations or possibilities offered by the website will infallibly be provided and be problem-free, nor that the website and servers connecting it to the visitors’/users’ computer will be provided without damaging applications installed without their knowledge.

Links with other websites

The website may contain links, hyperlinks, publicity banners to other websites, over which have no control in regard to the content, the political protection of personal data. The quality, safety, legality and accuracy in any form of the information or services offered by other websites and/or pages to which it can refer via connections. Any damage eventually caused to the user through the use of or access to the afore-mentioned websites is the exclusive responsibility of the persons exploiting or active in the familiar websites.

Visitor – User

The user guarantees that they will employ the website in accordance with the terms herein, the rules and provisions in force of the national, EU and international legislation and decent custom. The user is responsible for any damage eventually incurred to Fagottobooks Co. or any third party by unwitting and/or incorrect use of the services or pages or any portion of this website as well as from the introduction, publication and transfer by means thereof, of any information, text, software or file. Should the user not agree or not understand the terms of use, whether entirely or partially, he or she must abstain from visiting or using this website.

User Registration

Any person may freely visit Fagottobooks Co.’s electronic shop without needing to provide personal data.

A user registering with the electronic shop is obliged to give complete and accurate data. Upon registration the user is asked to submit the data: a) Name and surname of individual/legal representative; b) Address/seat; c) Postal code; d) Telephone number; e) E-mail address. If the user should ask for an invoice he must submit his or her profession, VAT No. and Tax Office. Fagottobooks Co. retain the right to cancel a user’s account if it is ascertained that the declared data are inaccurate or ithey have not been connected to the account in the last 9 months, or that they have never undertaken a transaction, or that they have misused their account, or intends to adulterate the web page or its aspect.

Transaction Security

Personal data protection policy

Fagottobooks informs you of the way of use, sharing and protection of your personal data, the available options regarding your personal data, as well as how you can contact us.

Fagottobooks is committed to protect your personal data. It has taken all the appropriate organizational and technical measures for the safety and protection of your personal data from any form of accidental or illicit use. Fagottobooks respects the General Data Protection Framework and will provide the users with any information necessary to maintain the best possible and clearest relationship.

For any questions regarding matters relevant to your personal data or the erasure, or change, of your account, you can contact our Head of Data Protection, in writing please, at the address Valtetsiou 15, Athens, 10680 or at the email address info@fagottobooks.gr.

Fagottobooks has under its possession the personal data the user provides and hence is the legally responsible Processor according to the EU Regulation 2016/679 (General Data Protection Framework-GDPF).

What is Personal Data?

Personal data is every information that relates to and describes a person such as: identification information (first and last name, age, residence, occupation, family situation etc.), physical features, education, profession (work experience, work conduct, etc.), financial situation (income, assets, financial conduct), interests, activities, habits.

What does “personal data processing” mean?

It refers to any operation that involves personal data such as: collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. All use or processing of data related to the users or non-users and their digital footprint, undertaken by fagottobooks, respects fully the terms of the GDPF.

Which of your data do we collect?

A) User account creation
In order to create your account in fagottobooks, you need to provide your email and your own password. When your account is created you can submit your orders, see your purchase history, your billing and delivery information and your favorite products.

B) Orders execution
a) First and Last name of natural person/legal person, b) Address/Company Head Office, c) Postal Code, d) Telephone Number, e) E-mail. If the costumer wishes an invoice he has to provide us with his occupation, Tax Registration Number (ΑΦΜ) and Tax Office (ΔΟΥ). The subscribed users can select their favorite books and add them to a list, which cannot be accessed by fagottobooks.

C) Store communication form
In the “communication” field of the website, the costumer who wishes to communicate with fagottobooks via the communication form, has to provide his first and last name and email address in order for fagottobooks to be able to respond.

D) Newsletter subscription
Every visitor can subscribe to the newsletter of fagottobooks by providing just his email.

E) Submitting information to the Musical Education catalogue
The Musical Education catalogue contains information of businesses and the only personal data that can be submitted, with the consent of the individuals, is the following:

— Individual’s email
— Individual’s email
— Names of professors

You can ask for the erasure of any of the above personal data from the Head of Data Protection at the address Valtetsiou 15, Athens, 10680 or at the email address info@fagottobooks.gr.

How do we use your data?

A) User account creation
Fagottobooks processes your personal data in order to provide you with the services of your account and facilitate the purchase of products and/or services

B) Processing of Orders
Fagottobooks processes your personal data in order to fulfill its contractual relationship, to execute product and/or services orders, to offer customer support services, to comply with legal obligations, to reject, make or execute legal requirements. In case fagottobooks does not receive your personal data either from our physical store or from our e-shop upon completion of the order, we will not be able to process and execute your order and abide by the legal obligations. It may be needed to transfer your personal data to third parties for the supply or delivery of the products or services that you have ordered. Furthermore, we can keep your personal data for a certain time period in order to fulfill our contractual obligations, such as product returns, as provided by law. Fagottobooks has access to your purchase history and can use it only for statistical purposes regarding the sales rates of the products. We will never use your personal data for other kinds of statistics nor will we share it with third parties.

C) Data registration in the Music Education catalogue
This data exists on the fagottobooks website for the users’ information.

D) Communication form with the store
Fagottobooks uses your personal data in order to reply to your demands/inquiries, requests for money return and/or complaints. We use the information you share with us to manage your requests and fulfill them in the best possible way. Fagottobooks can also keep an archive of your inquiries/requests in order to respond better to any future communication, according to our contractual obligations towards you, our legal obligations as well as our legal interests so that we can provide the best possible services and be able to improve our services based on your own personal experience.

E) Newsletter subscription
Fagottobooks uses the data you have submitted when you subscribe to the newsletter in order to send you notifications regarding new editions, new product arrivals, offers and articles by the fagottobooks blog.

Who is the recipient of your personal data?

A limited number of fagottobooks’ staff has access to your personal data, bound by confidentiality agreements, as well as our cooperating enterprises or third party service providers that process your personal data as they perform these tasks on behalf of fagottobooks and according to its demands.

Sharing of personal data with third parties

Fagottobooks will share your personal data with a third party service provider (such as courier delivery or payment services such as banks or paypal), according to our contract. Without this sharing of your personal information, fagottobooks would not be able to meet your demands. For example:

— For the execution of specific services, we provide only the information needed.
— The third parties can use your personal data only for the specific purposes defined by our contract.
— We collaborate closely with third party service providers in order to make sure that your confidentiality is respected and preserved at all times.
— In case we stop using their services, all the data will be erased or will become anonymous.

How long do we keep your personal data?

Your personal data will be kept for as long as you have an account at fagottobooks. Regarding your personal data related to product purchases, this data is kept for a longer time period in order for the company to comply with its legal obligations (such as taxation and commercial law as well as to establish guarantee). By the end of this period, your personal data will be erased or will become anonymous, by merging it for example with other data, so that they can be used in a non-recognizable way for statistical analyses and business planning.

Some examples of clients’ data storage periods:
Orders
When you place an order, the company will keep the personal data that you have submitted for five years, so that it can comply with its legal and contractual obligations. In the case of certain products, the data will be kept for ten years.

Newsletter
The newsletter consent form is kept for as long as fagottobooks sends you the newsletter.

What are your rights?

Right of access
You have the right to access your personal data and the information relevant to its processing.

Right of correction
You have the right to ask for the correction of inaccurate or missing personal data.

Right to erasure (“right to be forgotten”).
You have the right to ask for the erasure of your personal data for specific reasons.

Right to restriction of processing
You have the right to ask for a restriction of processing of your personal data for specific reasons.

Right to data portability
You have the right to provide your data to a structured, commonly used and machine-readable format, and, if requested and technically feasible, transmit your data to another legally responsible processor.

Right to object
You have the right to object to the processing of your personal data on grounds related to your particular situation.

Right to be informed
You have the right to object to the processing of your personal data on grounds related to your particular situation.

Which applicable law governs our processing of your data?

The applicable law is the Greek Law, which follows the General Data Protection Framework 2016/679/EU, and generally the applicable national and European legal and normative framework for the protection of personal data. The Court of Athens is the competent court for any differences that might emerge in relation to your personal data.

What if I am minor?

The use of the pages and services of our current website by a minor user/visitor is permitted with the consent of their parents or legal guardians.

Will there be other modifications of the terms of use?

We update our terms of use when necessary. We recommend you to read our terms of use regularly in order to know how your personal data is protected. The terms of use were last updated on March 25, 2018.

Payment by credit card

For security reasons Fagottobooks Co. does not store the data of any credit card for future use and the user must therefore reintroduce the data every time they wish to proceed to a transaction. The company keeps only communication data such as name and surname, address and telephone number. Personal data are secured by the use code the customer gives upon becoming a member of www.fagottobooks.gr.

On entering the required data for a credit card the user explicitly declares that has legal right of use of the card and declares the user’s agreement to the binding of the amount of the purchase and, at completion of the purchase, the debiting of the card.

In the case when a transaction by credit card is rejected, for whatever reason, by the issuing bank or the card’s network – indicatively such reasons may be exceeding the credit limit or suspicion of fraud – the user will then be considered as not having completed the purchase. If a purchase is not completed , with participation of the customer, Fagottobooks Co. is obliged to release the amount of the purchase from the credit card.

Transactions by credit card are carried out using the services of Eurobank, the provider of Processing Internet Payments, with whom Fagottobooks Co. is in cooperation. The high security level of Eurobank’s services is ensured by the following:

— Information relating to the card (card number, CVV2, expiry date) are transmitted/transferred via Internet in coded form (128-bit encryption) and are not accessible from our electronic shop. The systems and procedures employed by the services exclude access to their data and information systems.

— The bank’s web page on which you enter your card’s data has a digital certificate so that anybody may check its legitimacy, that is ascertain that it does belong to the services.

— The services follow the best international practices in the field of electronic commerce payments and are additionally fully compatible with VbV (Verified by Visa) specifications for secure online credit card payments.

— Your sensitive personal information (credit card number and the rest of its data) are encoded in such a manner that they cannot be read or changed during their transfer to the Internet The Secure Sockets Layer (SSL) protocol is nowadays the prime world-wide standard on Internet for website certification of web users and for data encoding among Internet users and web servers.

Cookies

For the facilitation of and the unimpeded functioning of the services rendered electronically via this website, Fagottobooks Publications have the possibility of the use of cookies. Cookies are small alphanumeric files stored in the user’s computer and enabling the connection of the web page with each user. Under no circumstances do cookies cause any damage to users’ computers nor to files stored in them. Use of cookies is necessary to carry out electronic transactions and the supply of certain services (such as, indicatively, the search for individual adjustments, storage of pre-selected orders, etc.). Should the visitor/user choose, through his server to prevent storage of cookies in the computer, his order will not be able to be processed.

The cookies we collect bear information that is much needed to improve our website and its content, in order for you to have a better user experience. We also want you to be able to share the website/ app content with your friends, through the social networks of your preference, in the easiest possible way. Thanks to social media cookies, that are sent by the social media networks, we can share content in an easy and hassle-free manner.

Finally, we use the Google Analytics Cookies, designed to provide the search engine with anonymous information regarding your experience on our website. These data allow us to better understand our website visitors and ultimately to improve the website. Again, all information is anonymous and they mostly refer to the number of website visitors, the visit duration, the pages visited etc. If you need more information about cookies please visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

If you wish to remove or deactivate cookies, you can easily do it through your browser (Google Chrome, Mozilla Firefox etc). The exact process is defined by each browser, so look at the browser setting for more information. Also, you can learn more here: https://www.aboutcookies.org/how-to-control-cookies/

Terms of use and data security